Questions and Answers

Special Offer: Free shipping to Germany and Austria
If we receive your order before 11:30 a.m., we usually ship it the same day on weekdays. We place great importance on high-quality shipping! All our packages are shipped insured via DHL and include tracking. As soon as your package has been shipped, you will receive a notification via email. We also deliver to Packstations.

The exact shipping costs will be displayed once you have entered your shipping address. You can calculate the shipping costs in advance in your shopping cart.

Shipping in Germany: Freefor orders of€140 or more; €2.99 for orders under €140
Shipping in Austria: Freefororders of €170 or more; €7.99 for orders under €170
Shipping within the EU and worldwide: Flat rate of €9.99

You can track your order here.

Here you can find detailed information about the payment options we offer:

• Bank transfer
  Our bank account information is as follows:
  
  Once payment is received, the merchandise will be shipped immediately. Important: Please include your order number in the payment description. This saves us from having to manually match the payment and shortens the delivery time.
• PayPal
  Once the checkout process is complete, you will be automatically redirected to PayPal to complete the payment. We typically receive the payment immediately, which speeds up shipping.
• Credit Card (Visa, MasterCard, AMEX)
  Pay quickly and easily with your credit card: Visa or MasterCard. Our trusted payment provider handles your information securely and keeps it strictly confidential.
• 
  Direct Debit Pay easily via SEPA Direct Debit.
• Apple Pay and Google Pay
  Once you've set this up, you can use it to pay quickly and easily.

RocketGolf for quality and precision. We offer a warranty starting from the date of purchase. This warranty is in addition to the statutory warranties. During the warranty period, we will repair any defects in the product free of charge, provided they are due to material or manufacturing defects. In such cases, please contact support (at) golf rangefinder.de.

Product Categories:
– Golf Lasers: 2 years
– Golf Watches & GPS: 1 year
– Launch Monitors: 1 year

The warranty does not apply to:
1. Any damage to the battery or outer casing.
2. Damage caused by improper handling and accidents (e.g., impact, dropping, excessive water exposure, excessive pressure on buttons)
The warranty is void if the product is tampered with by the buyer or an unqualified third party. The warranty period is not extended by making a warranty claim. Stains on the product also do not constitute a warranty claim.

If you have a complaint, please contact us at support (at) golf rangefinder.de and briefly describe the issue, including your order number. Please note that battery defects are not covered by the warranty. We usually respond within one day, but it may take longer during busy periods. We appreciate your understanding.

We’re happy to support clubs and teams and offer a discount on purchases of two or more lasers. For larger orders of five or more lasers, just send us a quick email.

Automatic tiered discounts in the shopping cart:

• 2 or more lasers – 5%
• 3 or more lasers – 8%

Deliveries outside the EU may be subject to fees. These are determined by your country’s regulations and are beyond our control. German VAT will be automatically deducted from your shopping cart, or we will, of course, refund the German VAT to you. To do so, we will need an export certificate or a copy of the customs invoice.

As an online-only store, we have an office and warehouse in beautiful Lower Bavaria and do not typically welcome walk-in customers. Our focus is on shipping orders, but demand has risen so sharply recently that we have come up with the following solutions for specific cases:

– In-store pickup – this is possible; we partner with a nearby retail store. This would need to be arranged via email or WhatsApp.

– Testing products (1) – Since most of our products are designed for use on the golf course, we can only offer limited testing opportunities (see 2 and 3). We do our best to provide all the information online so that you can get a good idea of our products before making a purchase. And if you’re not satisfied with the product, you can always return it.

– Try out our products (2) – At the nearby Rottaler Golf Club, which is always worth a visit, you can try out our golf lasers and golf watches during your round for a small fee and even purchase them. We recommend calling ahead.

Yes! All of our devices are officially permitted in tournaments. They comply with R&A and DGV regulations. The rule states that only permitted functions may be used in tournaments and competitions. For some models, this means that Slope mode must be turned off. Learn more.

Many unnecessary costs are incurred along the way from the factory to the end customer. We offer our products directly from the factory exclusively through our website. This means we operate very efficiently and there are no high intermediary markups. We pass these cost savings on to our customers, which is how we’re able to offer these fair prices.

Nevertheless, we are a German company that adheres to quality control and standards. On Amazon, many devices that do not meet adequate safety standards are sold directly by Asian retailers. German authorities have even identified counterfeit safety certificates. This poses safety risks.

Learn more under Our Business Model.

That's right! The numerous customer reviews speak for themselves. And we wouldn't sell our golf lasers if we weren't 100% convinced of their quality. We use our products ourselves (in the Bundesliga) and pay very close attention to quality. Our customers' feedback speaks for itself: here.

We are a German company that adheres to quality control and standards. Our lasers have been tested by the Product Safety and Market Surveillance Departmentin accordance with the Product Safety Act. On Amazon, many devices that do not meet adequate safety standards are sold directly by Asian retailers. German authorities have even identified counterfeit safety certificates. This poses safety risks.

• Precision saves 3 strokes per round: It’s a breeze to measure the exact distance to the flag, trees, or bunkers, which is crucial for choosing the right club. You’ll quickly get a feel for your actual shot distances, which also has a positive mental impact. You’ll soon be hitting shots with the right club more consistently and successfully. A few helpful articles from us.
• Better Practice: The golf laser is a great tool for practicing on the range. The markings on the signs rarely match your current position on the range. You end up memorizing incorrect distances and suddenly can’t hit the greens anymore on the course. Especially on unfamiliar courses where you lack knowledge of the layout, the Golflaser.de come in handy. More useful golf exercises.
• Advantages over watches: One key advantage of a golf laser is that golf watches need to be charged and updated regularly. Furthermore, such devices only display the distances to the front, middle, and back of the green, not the exact distance to the flag. They can’t even be used when practicing on the range. Nevertheless, they are very useful, especially for beginners and players of intermediate skill level, and are very easy to use.

Our golf lasers are officially rated IPX4 for water resistance. Since this is an electronic device, it should not be submerged in water. Rain or fog are not a problem. Additionally, electronic devices should not be exposed to freezing temperatures or prolonged exposure to cold, damp conditions, such as when stored in a golf cart shed over the winter. This can cause damage.

Our golf lasers use a complex algorithm. Equipped with the FlagFinder —which includes a vibration feature—and in combination with Scan Mode, locating the flag should be no problem, even at distances over 300 meters. However, there are a few natural factors that can make measuring difficult. We’ve created a brief guide with solutions for these situations.

You can turn the FlagFinder on and off by briefly pressing the Mode button. We recommend keeping the FlagFinder activated at all times while on the golf course. You’ll know it’s on when a small flag appears on the display.

You can choose to display measurements in meters or yards. Since there are different models, there is no one-size-fits-all answer. The procedure is described in the user manual.

Slope mode works as follows:
The top of the display shows the direct distance to the target (as the crow flies). You can see this even when Slope is turned off. When Slope is turned on, a second distance reading appears at the bottom: the actual distance you need to play.

Here’s an example: You’re facing a downhill par 3 and measure 100 meters to the flag as the crow flies. Since it’s downhill, you’ll likely use a club one or two irons shorter than usual, because the actual playing distance is only 85 meters. Our laser calculates this in a matter of seconds and displays it as a second reading at the bottom. This is a real help on hilly courses. But be careful: this feature must be turned off during tournaments.

Slope on a golf laser – Is it useful?

You can find a comparison of our models here.

If you're torn between a golf laser and a golf watch, check out this comparison of golf watches vs. golf lasers.

Golf Laser Fitting

Our golf watches check the time via GPS at regular intervals and adjust automatically. If the time differs by +/- 1 hour, this indicates that daylight saving time is in effect. You can enable or disable daylight saving time under Settings > Time > Daylight Saving Time.

• The simple golf watch: Our golf watches are sleek and very easy to use. We’ve eliminated all the unnecessary bells and whistles and focused on what matters most: a golf watch by golfers, for golfers!
• Optimal readability: The display is large and very easy to read, even in direct sunlight.
• Power Battery: The battery lasts a very long time—up to 36 holes.
• Simple yet effective: It’s incredibly easy to display the distance to the green or to obstacles, which is crucial for choosing the right club. You’ll quickly get a feel for your actual shot distances, which also helps mentally. You’ll soon be hitting shots more consistently and successfully with the right club. A few helpful articles from us.

We are constantly improving the quality and durability of our products. Check to see if a new generation has been released—this indicates that further improvements have been made. We take customer feedback seriously and continuously incorporate it into our production process.

Yes! All of our devices are officially permitted in tournaments.

Our golf watches are officially IPX7 water-resistant. However, since they are electronic devices, they should still be used with care in water. In addition, electronic devices should not be exposed to freezing temperatures or prolonged exposure to cold, damp conditions, such as being stored in a caddie shed over the winter.